1. Introduction & Acceptance
These Terms of Service (“Terms”) govern your access to and use of skybyte.com and the Skybyte eSIM service (the “Service”) operated by Skybyte EOOD (“Skybyte”, “we”, “us”, “our”), a single-owner limited liability company (EOOD) registered in Sofia, Bulgaria under EIK [PLACEHOLDER: EIK NUMBER], with VAT registration BG[PLACEHOLDER: VAT NUMBER] and registered office at [PLACEHOLDER: REGISTERED ADDRESS]. By accessing the Service, creating an account, or purchasing an eSIM, you accept these Terms in full. If you do not accept them, do not use the Service.
These Terms incorporate by reference our Privacy Policy, Refund Policy, Acceptable Use Policy, and Cookie Policy.
2. Definitions
- eSIM — an embedded SIM profile delivered to a compatible device by QR code or activation code, granting access to mobile data services on a partner network at the destination(s) covered by your purchased Plan.
- Plan — a defined data allowance and validity period for one or more destinations, sold by Skybyte at a displayed price.
- Top-Up — additional data added to an existing, previously activated eSIM.
- Order — a confirmed purchase of one or more Plans or Top-Ups.
- Account — your registered Skybyte account.
- Activation — the moment your eSIM first registers on a partner mobile network at the destination.
- Customer — the natural or legal person purchasing the Service.
3. Eligibility
You must be at least 18 years old to use the Service. By creating an Account or placing an Order, you confirm that you are 18 or over and that you have the legal capacity to enter into a binding contract under the laws of your jurisdiction. The Service is not directed at children under 18.
4. Account Registration
You may purchase certain Plans as a guest, but features such as eSIM management, order history, and Top-Ups require a Skybyte Account. You agree to provide accurate, current, and complete information when registering, to keep your credentials confidential, and to be responsible for all activity occurring under your Account. You must notify us without undue delay at [PLACEHOLDER: support@skybyte.com] if you suspect unauthorised access. We are not liable for losses arising from your failure to safeguard your credentials.
5. Eligible Devices
Skybyte eSIMs require an eSIM-capable device. We provide a compatibility checker at /compatibility; however, we cannot guarantee compatibility for every device model or carrier configuration. You are responsible for confirming that your device supports eSIM technology and is unlocked from your home carrier before purchasing.
6. Purchase, Pricing & Payment
- Prices are displayed in EUR, USD, or GBP, depending on the currency you select at checkout. The functional currency of Skybyte EOOD is EUR.
- Prices for B2C customers in the European Union are inclusive of applicable Value Added Tax (VAT) at the rate of the customer’s country of residence, in accordance with the EU One-Stop-Shop (OSS) regime for telecommunications services.
- For B2B customers established in the EU outside Bulgaria with a valid VAT identification number, supplies are reverse-charged under Article 196 of Council Directive 2006/112/EC. The VAT number is validated in real time against the European Commission’s VIES system at checkout.
- Payment is processed at the time of Order through our regulated payment service provider, PayNovus AD (Bulgaria). Skybyte does not store full card numbers (PAN); card data is handled within PCI DSS SAQ A scope.
- Skybyte reserves the right to refuse or cancel any Order on grounds of suspected fraud, sanctions screening, technical error, or pricing error. Where an Order is cancelled by us before activation, a full refund is issued to the original payment method.
7. Activation & Use of eSIMs
- Validity countdown: The validity period of a Plan begins on the first successful network registration of the eSIM at the destination, not at the time of purchase. Plans purchased and not activated remain installable until the activation deadline stated on the Plan listing.
- Installation: You are responsible for installing the eSIM correctly using the QR code or manual activation details provided. We provide installation guides at /how-it-works.
- Coverage and quality: Coverage areas, network availability, and connection quality vary by destination and by partner mobile network operator. We do not guarantee specific download or upload speeds; mobile network conditions are subject to factors outside our control.
- Permitted use: Use of the Service is subject to our Acceptable Use Policy.
8. Top-Ups
Top-Ups extend the data allowance and, where applicable, the validity of an existing eSIM. Top-Ups are routed to the same underlying provider that issued the original eSIM and are applied immediately after payment. Pricing of Top-Ups is independent of the original Plan price.
9. Refunds & Cancellation
EU right of withdrawal — Article 16(m) CRD. Under Article 16(m) of Directive 2011/83/EU on consumer rights, the 14-day right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium where performance has begun with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal. By activating your eSIM, you provide such express consent and acknowledgement. Before activation, you may withdraw from the contract within 14 days of purchase and receive a full refund.
How to request a refund: Contact us via in-app support or by email at [PLACEHOLDER: support@skybyte.com]. Eligible refunds are processed within 14 days to the original payment method, in the currency of the original payment.
Full details, including refunds for technical issues and coverage problems, are set out in our Refund Policy.
10. Acceptable Use
You must use the Service only for lawful purposes and in accordance with our Acceptable Use Policy. Among other things, you must not resell Skybyte eSIMs without our written authorisation, attempt to bypass usage limits, use the Service to send unsolicited communications or to attack other systems, or use the Service in jurisdictions sanctioned by the European Union, the United States, or the United Nations.
11. Intellectual Property
The Skybyte name, logo, brand elements, software, and content on the website are owned by Skybyte EOOD or its licensors and are protected under Bulgarian and EU intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access the Service for personal or business use in accordance with these Terms. No other rights are granted.
12. Disclaimers & Limitation of Liability
To the fullest extent permitted by applicable law and without prejudice to your statutory consumer rights under Bulgarian and EU law, the Service is provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation, specific data speeds, or coverage at any specific location.
Subject always to mandatory consumer protection legislation, our aggregate liability to you arising out of or in connection with the Service in any twelve-month period shall not exceed the total amount paid by you to Skybyte during that period. We exclude liability for indirect or consequential loss, loss of profit, loss of business, and loss of data, except in cases of wilful misconduct, gross negligence, or where excluded by mandatory law. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.
13. Indemnification
You agree to indemnify and hold harmless Skybyte and its officers, employees, and agents from any third-party claim, loss, or expense (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party right through your use of the Service.
14. Termination
- You may close your Account at any time via /account/privacy.
- We may suspend or terminate your Account or refuse further sales for material breach of these Terms or our Acceptable Use Policy, with notice where reasonably practicable.
- Termination does not affect data already delivered or amounts already paid; remaining unactivated eSIMs are handled per the Refund Policy.
15. Privacy
We process your personal data in accordance with our Privacy Policy, which forms part of these Terms.
16. Changes to Terms
We may update these Terms from time to time. For material changes adverse to you, we will provide at least 30 days’ prior notice by email or in-account notification before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. Where the change is required by law, the notice period may be shorter.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of Bulgaria, excluding its conflict-of-laws rules. Disputes shall be resolved by the competent courts in Sofia, Bulgaria, without prejudice to any mandatory consumer protection rights you have in your country of residence under EU law, including the right to bring proceedings in the courts of your domicile.
18. Online Dispute Resolution (ODR)
Pursuant to Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform accessible at https://ec.europa.eu/consumers/odr. For complaints, please first contact us at [PLACEHOLDER: support@skybyte.com]. We are not committed and not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration board, but we will consider any reasonable request to do so.
19. Contact
Skybyte EOOD
[PLACEHOLDER: REGISTERED ADDRESS], Sofia, Bulgaria
EIK: [PLACEHOLDER: EIK NUMBER]
VAT: BG[PLACEHOLDER: VAT NUMBER]
Customer support: [PLACEHOLDER: support@skybyte.com]
Data Protection Officer: [PLACEHOLDER: dpo@skybyte.com]