Skybyte — a trading name of Banxs Technologies EOOD
Version 1.0
In short
Skybyte sells digital goods only. Nothing is shipped. When your payment is approved, your eSIM profile is generated and delivered electronically — normally within one to two minutes, and in all cases within 24 hours. You receive it by email and inside your Skybyte account.
There are no delivery charges, no couriers, no customs, and no physical address is required to complete a purchase.
1. What you are buying
Every Skybyte product is a digital eSIM data plan (and, where the plan says so, a local voice and SMS number). The deliverable is:
- an eSIM profile, supplied as a QR code and as a manual activation code (SM-DP+ address and activation token);
- installation instructions for iOS and Android;
- access to your Skybyte account, where the same profile, its usage counter, and top-up options remain available for the life of the plan.
No SIM card, packaging, or other tangible item forms part of the contract.
2. Delivery method and timing
| Stage | Normal timing | Maximum |
|---|---|---|
| Payment authorised | Immediate | — |
| Order confirmation email | Under 1 minute | 1 hour |
| eSIM profile issued by the carrier partner | 1–2 minutes | 24 hours |
| Delivery email with QR code | Immediately after issue | 24 hours |
Delivery is made to the email address you enter at checkout and simultaneously to your Skybyte account at www.skybytesim.com/account/esims. Please check the address carefully; a mistyped address is the single most common cause of a "missing" eSIM. If you realise you mistyped it, contact support and we will re-deliver at no charge after verifying the payment.
Where a carrier partner is temporarily unable to issue a profile, the order is held in a provisioning state, retried automatically, and monitored by our operations team. If a profile cannot be issued within 24 hours, we cancel the order and refund the full amount to the original card without you needing to ask.
3. Activation is separate from delivery
Delivery means the profile has been sent to you. Activation happens when you install the profile and the plan's validity clock starts. You control when that happens, subject to the activation window shown on the product page.
This distinction matters for refunds: before activation an unused eSIM can be refunded in full under our Refund Policy; on activation the fourteen-day withdrawal right ends under Article 16(m) of Directive 2011/83/EU, and we record your express acknowledgement of that at the moment you reveal the QR code.
4. Non-delivery and what we do about it
If you have not received your eSIM within one hour of a successful payment:
- Check your spam, promotions, and junk folders, and search for "Skybyte".
- Sign in at
www.skybytesim.com— the profile is always in your account even if the email is delayed or filtered. - Contact
support@skybytesim.comquoting your order reference.
We respond to non-delivery reports as a priority. Confirmed non-delivery is refunded in full, regardless of the withdrawal position, because the service was never supplied. You do not need to raise a chargeback to obtain this remedy, and we ask that you contact us first so we can resolve it faster than the card scheme dispute process can.
5. Geographic coverage and export restrictions
Skybyte plans are sold worldwide with the following exceptions, which exist because of sanctions, export-control law, or the absence of a lawful roaming partner:
- We do not sell to, and cannot provide service in, jurisdictions subject to comprehensive EU or United Nations sanctions, currently including the Democratic People's Republic of Korea, Iran, Syria, Cuba, and the non-government-controlled areas of Ukraine.
- We do not sell to any person or entity appearing on the EU consolidated sanctions list, the UN Security Council list, the UK OFSI list, or the US OFAC Specially Designated Nationals list.
- Coverage for each destination is listed on that destination's product page. Coverage depends on our carrier partners' agreements and can change; the coverage shown at the time of purchase is the coverage we owe you.
The service consists of standard commercial telecommunications connectivity and contains no controlled cryptographic functionality requiring an export licence. You are responsible for complying with local law in the country where you use the eSIM, including any local registration or identification requirements.
6. Device compatibility is a delivery precondition
An eSIM can only be installed on an eSIM-capable, carrier-unlocked device. We publish a compatibility checker at /compatibility and require you to confirm compatibility before purchase. If you buy a plan for an incompatible or locked device and have not activated it, we refund in full under the Refund Policy. We cannot refund an activated plan on the ground of incompatibility, because activation cannot occur on an incompatible device.
7. Top-ups and further purchases
Top-ups are delivered to the existing eSIM profile — nothing new is installed. They are applied within the same timeframes set out in section 2 and are visible in your account when applied.
Skybyte does not offer subscriptions and does not automatically renew plans. All plans and top-ups are single purchases. No recurring or merchant-initiated charge will be made; any additional purchase requires a separate affirmative action by you. A 30-day plan simply ends at the end of its validity period — there is nothing to cancel.
8. Prices, currency, and taxes at delivery
The price you see is the price charged. Your presentment currency (EUR, GBP, or USD) is selected automatically from your location and can be changed at any time using the currency switcher; the currency shown in the order summary immediately before you pay is the currency in which your card is charged.
Consumer prices include VAT at the rate of your country of residence, declared through the EU One-Stop-Shop regime. Verified EU business customers outside Bulgaria are reverse-charged under Article 196 of Directive 2006/112/EC. A VAT invoice is available for download from your account as soon as the order completes.
Your card issuer may apply its own currency-conversion or cross-border fee if you pay in a currency other than the one your card is denominated in. Skybyte does not receive any part of such a fee and has no control over it.
9. Contact
Banxs Technologies EOOD, trading as Skybyte Blvd. Alexander Malinov 31, Sofia 1000, Bulgaria EIK 206285017 · VAT BG206285017
Customer service: support@skybytesim.com — answered every day, target first response within 24 hours.
Billing and payment queries: support@skybytesim.com
Data protection: contact@banxs.com