Acceptable Use Policy

1. Introduction

This Acceptable Use Policy (“AUP”) sets out how you may and may not use the Skybyte service. It is part of our Terms of Service and applies to every customer, every eSIM, and every interaction with our support channels.

2. Permitted Use

• Personal travel and connectivity for the duration of your trip.
• Business travel connectivity for employees and contractors.
• Use within the destination(s) covered by the Plan you purchased, for the validity period of that Plan.
• Reasonable tethering and hotspot use, subject to fair-use limits of the underlying mobile network.

3. Prohibited Use

You must not use the Skybyte service to:

• Resell or redistribute Skybyte eSIMs without our prior written authorisation. A separate B2B partner programme is available — contact [PLACEHOLDER: support@skybyte.com].
• Violate any applicable law in the country where the eSIM is being used or where you reside.
• Send spam, conduct phishing, commit fraud, or otherwise abuse network resources or third parties.
• Bypass or attempt to bypass usage limits, validity periods, or fair-use thresholds, including by spoofing device identifiers or tampering with eSIM profiles.
• Use the Service to originate connections from or in jurisdictions sanctioned by the European Union, the United States, or the United Nations Security Council, or in any manner that would cause Skybyte to violate applicable sanctions or export-control law.
• Launch or participate in distributed denial-of-service (DDoS) attacks, port scanning of third-party systems without authorisation, or any form of network intrusion.
• Conduct cryptocurrency mining at scale (incidental personal background activity is acceptable).
• Distribute content that infringes the intellectual-property rights, privacy, or other legal rights of third parties.
• Damage, interfere with, or disrupt the operation of partner mobile networks or our infrastructure.

4. Use of Support Services

• Treat support staff with respect. Be patient — most issues are resolved within one or two exchanges.
• Do not abuse, threaten, harass, or use discriminatory language toward our staff or other customers.
• Do not submit deliberately false information, repeated frivolous requests, or attempt to manipulate refund decisions through social engineering.
• Repeated abuse may result in support being restricted for your account, in line with the operational tooling described in our internal procedures.

5. Consequences of Violation

Where we determine, acting reasonably and proportionately, that you have breached this AUP, we may take one or more of the following actions:

• Issue a warning.
• Suspend the affected eSIM or account.
• Terminate the affected eSIM or account.
• Refund only the unused portion of any purchase, or no refund at all, depending on the severity of the breach and any harm caused. Refunds for terminated eSIMs are not automatic and are assessed case-by-case.
• Report illegal activity to the competent authorities.

6. Reporting Abuse

To report abuse of the Skybyte service or content distributed via a Skybyte eSIM, email [PLACEHOLDER: abuse@skybyte.com] with as much detail as you can provide. We aim to acknowledge abuse reports within one business day.